FAQ
Frequently Asked Questions
ORDERING
Do I need an account to place an order?
No. You can place an order as a guest where available. At Mipvelo, we aim to make shopping for creative DIY craft kits, home decor, faith-inspired keepsakes, and meaningful gifts simple and convenient.
Can I change my order after placing it?
If you need to modify your order, please contact our customer support team as soon as possible.
Changes cannot be guaranteed once an order has entered processing or has already been shipped.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase, provided they have not already been shipped.
If an order has already been dispatched, any eligible return must follow our standard return process after delivery.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit cards and other secure payment options supported by our payment providers.
What currency are prices displayed in?
Prices on our United States storefront are displayed in U.S. dollars unless otherwise stated.
Is my payment information secure?
Payments are handled through secure third-party payment providers, including services supported by Shopify.
Mipvelo does not directly store complete payment card information on its website.
SHIPPING
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
How long does delivery take?
For orders shipped within the United States, estimated delivery typically takes 7–12 business days after processing.
Delivery estimates may vary depending on the destination, shipping carrier, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Will I receive tracking information?
Yes. Once your order has been dispatched and tracking details become available, we will send a shipping confirmation email containing the relevant tracking information.
Why has my tracking information not updated?
Tracking updates may take some time to appear after a package has been transferred to the shipping carrier.
If your tracking information remains unchanged for an extended period, please contact our customer support team for assistance.
RETURNS & REFUNDS
What is your return policy?
Eligible products may be returned within 30 days of delivery of the last item in your order.
Our return policy applies to qualifying DIY craft kits, decorative home accessories, and other products purchased from Mipvelo.
Returned items must satisfy the eligibility requirements outlined in our Return & Refund Policy.
Who pays for return shipping?
Customers are generally responsible for standard return shipping costs when returning eligible products due to personal preference or a change of mind.
If a product arrives damaged, defective, or incorrect, please contact our customer support team before arranging a return.
We will review the issue and provide appropriate return instructions, including applicable shipping arrangements in accordance with our Return & Refund Policy and relevant consumer protection laws.
Do you charge a restocking fee?
No. Mipvelo does not charge a restocking fee for eligible returns.
How do I request a return?
Please contact us at service@Mipvelo.com and provide your order number, the product you wish to return, and a brief explanation of the reason for your request.
For DIY craft kits, please include information about any missing components, incorrect materials, or product defects when relevant.
Please do not send returned products to our registered business address unless our customer support team specifically instructs you to do so.
When will I receive my refund?
After an eligible returned product has been received and inspected, we will notify you of the refund approval status.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
What should I do if my order arrives damaged, defective, or incorrect?
Please contact Mipvelo as soon as possible and provide your order number, a description of the problem, and clear photographs when applicable.
For craft kits, this may include missing tools, damaged materials, or incorrect kit components. For decorative products and gifts, please describe any visible damage, defects, or differences from the item ordered.
Our customer support team will review the information and help determine an appropriate solution, which may include a replacement, refund, or other assistance depending on the circumstances.
Any applicable consumer protection rights remain unaffected.
ADDRESS & DELIVERY
What if I entered the wrong shipping address?
Please contact us as soon as possible at:
service@Mipvelo.com
or
+1 9093274172
We will make reasonable efforts to assist with address corrections before dispatch. However, changes cannot be guaranteed once an order has entered processing or has been shipped.
What should I do if tracking shows delivered but I cannot find my package?
Please first check your delivery location, mailbox, surrounding areas, and any designated package collection points.
You may also ask household members, neighbors, front desk staff, or building management whether they have received the shipment.
If the package remains missing, please contact Mipvelo with your order number and tracking information so our customer support team can assist with the investigation.
PRIVACY
Do you use cookies?
Yes.
Our website may use cookies and similar technologies to support essential website functions, analyze performance, maintain security, and provide advertising or marketing services.
Please review our Privacy Policy for additional details about how these technologies are used.
How do you use my personal information?
We may collect and use personal information to process purchases, arrange deliveries, provide customer assistance, improve our website and services, prevent fraudulent transactions, and support permitted advertising or marketing activities.
Please refer to our Privacy Policy for further information about how personal data is collected, handled, shared, and protected.
CONTACT
How can I contact Mipvelo?
Customer Support Email:
service@Mipvelo.com
Customer Service:
+1 9093274172
Website:
https://mipvelo.com
Who operates Mipvelo?
Mipvelo is operated by:
Liaoyang Congfanzhi General Merchandise Trading Co., Ltd.
Registered Address:
No. 00075, Room 1909, No. 99 Qingnian Street,
Baita District, Liaoyang City,
Liaoning Province, China
Where can I find your store policies?
Our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, Contact Information, and other applicable policies are available through the website footer.
These policies provide additional information about ordering, payment, delivery, returns, refunds, and customer support for our creative craft kits, home decorative products, and meaningful gifts.