Shipping & Delivery

SHIPPING POLICY

This Shipping Policy applies to purchases made through Mipvelo, an online store specializing in creative DIY craft kits, home decor, faith-inspired keepsakes, and meaningful gifts, operated by Liaoyang Congfanzhi General Merchandise Trading Co., Ltd.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Additional processing time may be required during seasonal promotions, holiday shopping periods, or unusually high order volumes.

Our team takes reasonable care when preparing creative craft kits, decorative products, and gift items for shipment to ensure that orders are packaged appropriately.

ESTIMATED UNITED STATES DELIVERY

For orders shipped within the United States, estimated delivery generally takes 7–12 business days after order processing.

The estimated total time from payment confirmation to delivery is typically 8–15 business days, including processing and transportation.

Actual delivery times may vary depending on:

  • Shipping destination;

  • Carrier operations and delivery schedules;

  • Weather conditions;

  • Public holidays;

  • Transportation disruptions;

  • Seasonal shipping demand;

  • Other circumstances beyond our reasonable control.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates. Any applicable statutory delivery rights remain unaffected.

ORDER TRACKING

Once your order has been dispatched and tracking information becomes available, Mipvelo will send a shipping confirmation email containing the relevant tracking details.

You can use this information to monitor the progress of your shipment through the designated shipping carrier.

Tracking updates may not appear immediately after a package has been transferred to the carrier.

SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your recipient name, street address, apartment or unit number, city, state, postal code, and contact information before submitting an order.

If you discover an error in your shipping details, please contact our customer support team as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch. However, address changes cannot be guaranteed once an order has entered processing or has already shipped.

SHIPPING DELAYS

Although Mipvelo aims to provide a reliable delivery experience, shipments may occasionally be delayed due to:

  • Shipping carrier delays;

  • Severe weather conditions;

  • Public holidays;

  • Transportation or logistics disruptions;

  • Destination-specific delivery restrictions;

  • Increased shipping volumes during seasonal events.

If your shipment is taking longer than expected or tracking information has remained unchanged for an extended period, please contact our customer support team.

We will assist with available tracking information and reasonable shipment inquiries.

LOST OR MISSING PACKAGES

If the tracking information indicates that your package has been delivered but you have not received it, please first check:

  • Your mailbox and surrounding delivery areas;

  • Other household members;

  • Nearby neighbors;

  • Front desk or reception personnel;

  • Building management or designated package collection areas;

  • The shipping carrier.

If you are still unable to locate the package, please contact Mipvelo with your order number and tracking information.

Our customer support team will review the available shipment details and assist with an appropriate investigation or resolution in accordance with applicable consumer protection laws.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer support team as soon as possible.

This includes issues involving missing materials in DIY craft kits, damaged decorative accessories, incorrect gift items, or products that differ from your confirmed order.

Please provide:

  • Your order number;

  • A clear description of the issue;

  • Photographs of the affected product, where available;

  • Photographs of the packaging, if relevant;

  • Details of any missing or incorrect components.

We will review the information and provide an appropriate solution, which may include a replacement, refund, or other applicable remedy.

For approved returns involving damaged, defective, or incorrect products, Mipvelo will cover necessary and reasonable return shipping costs in accordance with our Return & Refund Policy.

We recommend contacting us promptly, preferably within 7 days of delivery, to help us investigate and resolve the issue efficiently. This suggested reporting period does not limit any consumer rights or statutory remedies available under applicable law.

MULTIPLE SHIPMENTS

Orders containing several products, such as DIY craft kits, home decorative items, and gift accessories, may occasionally be shipped in separate packages.

This may occur when products require different packaging arrangements or are dispatched from separate fulfillment locations.

Individual packages may arrive on different dates and may have separate tracking numbers.

If your order arrives in multiple shipments, please review the relevant shipping confirmation information before reporting a missing item.

CONTACT US

Brand:
Mipvelo

Operated by:
Liaoyang Congfanzhi General Merchandise Trading Co., Ltd.

Email:
service@Mipvelo.com

Customer Service:
+1 9093274172

Registered Address:
No. 00075, Room 1909, No. 99 Qingnian Street,
Baita District, Liaoyang City,
Liaoning Province, China

Website:
https://mipvelo.com